Energy Advice
Our Partnership with Cadent
Helping Residents Stay Safe, Warm and Connected
Through our partnership with Cadent, Enabling Independence provides enhanced support to residents experiencing fuel poverty, energy affordability challenges, or vulnerability relating to gas and energy services.
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Together, we help households access specialist support, improve energy efficiency, reduce costs, and connect with services that improve safety and wellbeing.
Key Benefits of the Partnership
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Fuel Poverty Support – Helping residents reduce energy costs and stay warm at home.
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Priority Services Register (PSR) – Assisting eligible residents to access additional support and protections from energy suppliers.
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Energy Efficiency Advice – Providing guidance to help households reduce energy consumption and lower bills.
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Debt and Affordability Support – Supporting residents experiencing energy debt or financial hardship.
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Gas Safety and Carbon Monoxide Awareness – Promoting safety and preventing avoidable risks within the home.
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Support for Vulnerable Residents – Connecting residents with specialist assistance tailored to their circumstances.
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Income Maximisation – Combining energy support with welfare advice to improve household finances.
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Community Outreach – Reaching vulnerable and hard-to-reach residents through trusted local networks.
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Eligibility: Residents of Barking & Dagenham, Havering and Redbridge.
How Cadent Referrals Work
Identifying Need
Residents may be referred through welfare assessments, home visits, advocacy services, partner organisations, or advice appointments. Common issues include:
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Difficulty paying energy bills
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Fuel poverty
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Energy debt or arrears
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Unsafe heating arrangements
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Health conditions, disabilities, or caring responsibilities
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Lack of awareness of available support schemes
Assessment and Referral
A Enabling Independence advisor will assess the resident's circumstances and identify whether additional energy-related support is required.
With the resident’s consent, a referral can be made for:
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Priority Services Register applications
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Energy efficiency advice
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Gas safety and carbon monoxide information
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Energy affordability support
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Access to grants and specialist services
Coordinated Support
Enabling Independence continues to provide welfare benefits advice, income maximisation support, and wider casework while Cadent and its partners deliver specialist energy-related assistance.
This joined-up approach ensures residents receive support with both their immediate energy needs and the wider financial issues affecting their household.
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Positive Outcomes
Through the referral pathway, residents can benefit from:
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Reduced energy costs
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Increased awareness of gas safety
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Enhanced support through the Priority Services Register
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Improved financial resilience
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Greater independence and wellbeing
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Access to wider community services
Energy Feedback
Thank you both for today’s Energy Saving session. I found it extremely informative and well organised. Lee, your knowledge and expertise were evident throughout, and you explained everything in a clear, engaging and professional manner. It was an excellent session, and I truly appreciated the time and effort that went into delivering it. Thank you both once again."